WestJet Wheelchair Assistance +1–888–839–0502

Traveling by air can be both exciting and overwhelming—especially for passengers with limited mobility. Fortunately, WestJet Wheelchair Assistance is designed to make every step of the journey smoother, safer, and more accessible. Whether you need help navigating the airport, boarding the aircraft, or reclaiming your mobility aid upon arrival, WestJet offers dedicated support to ensure your travel experience is comfortable and dignified. In this blog, we’ll walk you through everything you need to know about WestJet Wheelchair Assistance, including how to request it, what to expect at the airport and in-flight, and tips to make your trip even more seamless.


What Is WestJet Wheelchair Assistance?

WestJet Wheelchair Assistance is a complimentary service for guests who have temporary or permanent mobility limitations. The service includes support from the check-in counter to the aircraft seat—and from arrival gate to baggage claim—ensuring travelers can move safely and confidently throughout their journey.


Who Can Request Wheelchair Assistance?

This service is available to:

  • Seniors or elderly passengers with mobility concerns
  • Travelers using manual or powered wheelchairs
  • Individuals with temporary injuries (e.g., broken leg)
  • Guests with chronic pain, fatigue, or neurological conditions
  • Any traveler requiring extra assistance for safe movement through the airport and aircraft


How to Request WestJet Wheelchair Assistance

1. During Booking

You can request WestJet Wheelchair Assistance at the time of booking online by selecting “special assistance” options or by calling WestJet’s customer support. Make sure to mention:

  • Type of mobility device (if any)
  • Level of assistance needed (e.g., to/from seat)
  • Any connecting flights or layovers


2. After Booking

If you forgot to request assistance during booking, you can add it later:

  • Call WestJet 
  • Use the online “Manage Trips” tool
  • Email their accessibility services team in advance of your flight

Tip: Try to request assistance at least 48 hours before your flight to ensure smooth coordination at all touchpoints.


What to Expect with WestJet Wheelchair Assistance

Check-In Support

WestJet staff will assist you at the check-in desk, print your boarding pass, and help with baggage drop-off. If you're traveling with a personal mobility device, it will be tagged for careful handling.


Security & Terminal Navigation

From check-in, an agent will escort you through security, helping with belongings if needed. You’ll be safely guided to your gate well in advance of boarding.


Pre-Boarding & Aircraft Entry

WestJet offers pre-boarding to allow additional time and space. If necessary, aisle chairs are available to assist passengers in reaching their seats. Friendly staff and crew ensure your transfer is safe and dignified.


In-Flight Comfort

While WestJet’s aircraft don’t have aisle-accessible washrooms, the crew is trained to assist with basic mobility requests and comfort needs throughout the flight. Flight attendants are briefed on your accessibility preferences when you board.


Arrival & Baggage Claim

Upon landing, assistance continues from your seat to the terminal exit. Your personal wheelchair or scooter will be returned at the aircraft door or baggage claim, depending on airline logistics and airport regulations.


Traveling with a Personal Wheelchair or Scooter

WestJet accepts manual and electric wheelchairs as checked items at no additional cost. If you use a battery-powered mobility device:

  • Inform the airline during booking
  • Provide battery type details (e.g., lithium-ion or dry cell)
  • Ensure the device complies with IATA regulations

Devices are handled with care and prioritized for delivery at arrival.


Tips to Make Your Trip Smoother

  1. Arrive Early: Arriving 2–3 hours before departure gives enough time for all support services to be coordinated smoothly.
  2. Label Your Devices: Attach your name and contact info to wheelchairs or scooters to avoid mix-ups.
  3. Carry Documentation: If you have a doctor’s note or medical instructions, keep them accessible for staff.
  4. Communicate Clearly: Let WestJet staff know if you prefer minimal contact or have specific preferences.
  5. Check Airport Layouts: Some terminals are larger than others; knowing the layout in advance helps with comfort planning.


Why Choose WestJet Wheelchair Assistance?

WestJet is known for its friendly, guest-first service—and its wheelchair assistance program is no exception. With well-trained staff, personalized support, and a strong commitment to inclusive travel, the airline makes sure you feel confident and cared for every step of the way. Whether you’re traveling for leisure, family, or business, WestJet Wheelchair Assistance is designed to empower you to travel independently and comfortably. With thoughtful planning and reliable service, you can focus on the joy of the journey—not the logistics.


Final Thoughts

Accessibility shouldn’t be a luxury—it should be a standard. WestJet Wheelchair Assistance offers travelers peace of mind, knowing that help is available whenever and wherever it’s needed. From check-in to arrival, WestJet ensures that mobility challenges never become travel barriers. If you or a loved one requires assistance on your next flight, don’t hesitate to reach out early, ask questions, and travel confidently with WestJet’s committed support behind you.