TAP Air Portugal Wheelchair Assistance +1–888–839–0502

Air travel should be easy, accessible, and comfortable for all. That’s why TAP Air Portugal Wheelchair Assistance stands out as one of the most comprehensive mobility support programs in the airline industry. Whether you have a temporary injury, a lifelong condition, or simply require additional help at the airport, TAP Air Portugal offers the tools and services to ensure your travel experience is dignified and smooth. In this guide, we’ll explore how TAP Air Portugal supports travelers with mobility needs—before, during, and after the flight.

What Is TAP Air Portugal Wheelchair Assistance?

TAP Air Portugal Wheelchair Assistance is a free service designed to help passengers who need support getting around the airport or aircraft. The service is inclusive of passengers with:

Limited mobility due to disability or injury
Temporary medical conditions
Senior travelers needing support
Non-visible disabilities requiring assistance

From your first check-in to your final destination, TAP’s trained staff are there to assist you at every step.

How to Request Wheelchair Assistance from TAP Air Portugal

To ensure a smooth and well-coordinated experience, it’s important to request assistance at least 48 hours before your flight. Here are your options:

At the Time of Booking

You can indicate your need for wheelchair support during the booking process online, through the mobile app, or via a travel agent.

After Booking

If you’ve already made a reservation, log into the TAP Air Portugal website’s “Manage Booking” section or contact the customer support team directly to add wheelchair assistance.

Via Customer Service

TAP’s customer care team is available to help with mobility requests by phone or email.

Types of Wheelchair Assistance Offered

TAP Air Portugal offers several categories of wheelchair services based on the passenger’s mobility level:

WCHR – For passengers who can walk short distances but need help navigating the airport.
WCHS – For passengers unable to climb stairs, but able to walk short distances.
WCHC – For passengers who are completely immobile and need full assistance from check-in to aircraft seat.

When booking assistance, be as detailed as possible so that the appropriate service can be prepared.

What’s Included in TAP’s Wheelchair Assistance?

Passengers using TAP Air Portugal Wheelchair Assistance receive support throughout their journey, including:

Airport Assistance

Help with baggage check-in
Escort through security and passport control
Support in boarding lounges and gates
Transfer between terminals, if needed

Boarding and Disembarking

Priority boarding
Use of special aisle wheelchairs for boarding and deplaning
Assistance navigating aircraft steps when jet bridges are not available

In-Flight Comfort

Assigned accessible seating
Assistance with moving to restrooms (on applicable aircraft)
Onboard staff trained to support passengers with special mobility needs

Arrival Support

Help deplaning and retrieving baggage
Assistance through customs and immigration
Escort to the exit or transportation connections

Traveling with Mobility Equipment

TAP Air Portugal allows passengers to travel with mobility aids and assistive devices such as:

Manual and electric wheelchairs
Walkers, canes, and crutches
Medical devices and prosthetics

Mobility aids are transported free of charge, and TAP staff are trained to handle them with care. If you are traveling with an electric wheelchair, be sure to inform the airline about battery type and packaging requirements in advance.

Important Tips for a Stress-Free Journey

Here are some practical recommendations to ensure a smooth travel experience:

Plan Ahead: Make your wheelchair assistance request early—at least 48 hours before departure.
Arrive Early: Arriving 2–3 hours before departure ensures you have enough time for check-in and assistance.
Label Your Equipment: Add your name and contact info to all mobility devices.
Pack Smart: Keep necessary medications, documents, and essential items in your carry-on bag.
Communicate Clearly: Let the staff know your specific needs during each part of the journey.

TAP Air Portugal’s Accessibility Commitment

TAP Air Portugal adheres to the European Union’s air passenger rights regulations (EC 1107/2006), which require that passengers with reduced mobility receive equitable treatment and access. Additionally, TAP consistently trains airport and onboard staff to provide respectful and efficient support to passengers who use wheelchair assistance.

TAP’s Customer Support for Special Assistance

For changes, updates, or questions related to your request, you can reach TAP via:

Phone – TAP offers dedicated support lines.
Email – Especially useful for sending details about mobility devices.
Airport Counters – Last-minute support and confirmation of assistance.

Check TAP’s official website for up-to-date contact information and guidelines.

Why Choose TAP Air Portugal for Accessible Travel?

TAP Air Portugal’s wheelchair assistance program isn’t just about getting from point A to B—it’s about providing a safe, comfortable, and empowering journey. Here’s what makes TAP a preferred airline for passengers with mobility needs:

No Extra Fees: Wheelchair assistance and equipment transport are free.
Trained Staff: Compassionate and experienced team members assist at every touchpoint.
Seamless Process: From booking to arrival, the entire experience is structured for comfort and efficiency.
Commitment to Dignity: TAP prioritizes the independence and comfort of all passengers.

Final Thoughts

Whether you're traveling for business, leisure, or medical reasons, mobility limitations should never stand in your way. TAP Air Portugal Wheelchair Assistance ensures that your journey is supported with care, comfort, and professionalism from beginning to end. Plan ahead, communicate your needs, and let TAP handle the rest—so you can focus on enjoying your trip with complete peace of mind.