Sun Country ORD Terminal +1-888-839-0502

The Sun Country ORD Terminal is a trusted point of departure and arrival for travelers taking flights to and from Europe. Based in Terminal 5, Sun Country Airlines offers an easy process for passengers seeking cheap, convenient international flights. Whether you're checking in for a flight or arriving in Europe, the O’Hare International Airport provides convenience from the very entrance. The terminal provides self-service kiosks, online check-in, and full-service ticket counters. Travelers are able to easily receive boarding passes, change seats at the last minute, or access flight information using digital screens and face-to-face assistance. For individuals with baggage, specialized baggage assistance can aid in checked bags, large items, and any concerns regarding claims. In case a bag is delayed or missing, on-premises representatives are equipped to address issues in a timely manner. Flight status is readily available via overhead monitors and PA announcements throughout the O’Hare International Airport, keeping travelers up to date in real time. Customer service representatives are located throughout the terminal to assist with changing itineraries, rebooking, and basic travel issues. Whether flying out to a European destination or connecting from overseas, the O’Hare International Airport offers a clean, orderly, and traveler-centric atmosphere. It integrates efficient services with friendly support to offer a seamless airport experience for all the flyers. O’Hare International Airport at Chicago O'Hare International Airport (ORD) is a friendly gateway for passengers traveling between the United States and Europe. Situated in Terminal 5, the international terminal, Sun Country offers a convenient beginning for your journey with straightforward accessibility to ticketing, check-in, and customer service facilities. Passengers may utilize self-service terminals, staffed service counters, and web check-in to simplify their travel. Baggage support is also easily accessible at the O’Hare International Airport, with helpful personnel ready to manage oversized bags, missing item claims, and standard check-in services. Electronic flight displays indicate real-time flight status so you can remain updated regarding gate changes and delays.


Check-In Process at O’Hare International Airport

When you arrive at Terminal 5, you’ll find dedicated Sun Country Airlines check-in counters. The airline recommends arriving at least two hours early for domestic flights and three hours for international flights. This gives you enough time for check-in, security screening, and reaching your gate comfortably.

You can check in:

  • Online via the Sun Country app or website (recommended for speed)
  • At airport self-service kiosks
  • At staffed check-in desks in Terminal 5

Whether you're traveling with carry-on only or checking bags, the O’Hare International Airport check-in process is simple and efficient.

Baggage Services and Policy at Terminal 5

At the O’Hare International Airport, baggage services are well-organized. If you’re checking a bag, head to the counters where attendants can help tag and weigh your luggage. Oversized and special items—like strollers, sports gear, or instruments—can also be dropped off at designated areas near the check-in zone.

If you experience delayed or lost luggage, Sun Country’s staff at Terminal 5 offer assistance through their baggage service office. You can also track bags online using your reference number for peace of mind.

Baggage tip: Avoid extra fees by prepaying for your luggage when checking in online or through the mobile app.

Security & Boarding at the O’Hare International Airport

Once you’ve checked in and dropped your bags, head toward the TSA security checkpoint. Terminal 5 can get busy during peak travel times, so give yourself ample time to clear security.

After security, you'll find departure gates for Sun Country Airlines on the concourse level. These are clearly marked, and overhead screens provide updated flight details including gate assignments, boarding times, and any last-minute changes.

Frequent travelers may appreciate expedited services like TSA PreCheck or CLEAR, both available at Terminal 5.

Dining, Shopping & Lounges in Terminal 5

While you wait for your flight at the O’Hare International Airport, there’s no shortage of things to do. Terminal 5 has seen major upgrades in recent years, now offering an expanded dining area with fast-casual options, coffee shops, and grab-and-go counters.

Some popular spots include:

  • Big Bowl (Asian cuisine)
  • Hub 51 (Modern American fare)
  • Starbucks & Dunkin’
  • Duty-free shopping for international travelers

Although Sun Country does not have a dedicated lounge at ORD, passengers can explore common-use lounges or simply relax in the modern, seating-equipped waiting areas.

Flight Information at the O’Hare International Airport

Real-time flight updates are posted throughout Terminal 5 on digital screens and audio announcements. You can also check your Sun Country flight status online or via the mobile app.

Keep an eye on:

  • Gate changes
  • Boarding announcements
  • Delays or cancellations (especially during winter weather or peak travel seasons)

Staff at the terminal are always available to help if you have questions or need to make adjustments to your travel plans.

Customer Support and Special Assistance

Sun Country takes pride in delivering friendly and responsive customer service. At the O’Hare International Airport, staff are available at ticketing and service counters to answer questions, help with rebookings, assist with seating upgrades, and manage special service requests like wheelchair assistance or traveling with children.

If you require any special arrangements, it’s always a good idea to notify the airline at least 48 hours in advance or note it when booking your ticket online.

Ground Transportation from O’Hare International Airport

Once you’ve landed or are getting ready to leave, you’ll find that Terminal 5 offers easy access to various transportation options, including:

  • Airport shuttles
  • Taxis and rideshare pickup zones
  • Rental car services (via shuttle)
  • The Airport Transit System (ATS) connecting all terminals and public transport links

These services are all located on the arrivals level of Terminal 5, making your exit from the O’Hare International Airport quick and efficient.

Tips for Navigating O’Hare International Airport

  • Use the ATS train to move between terminals if connecting from another airline.
  • Arrive early, especially during holidays or summer travel peaks.
  • Download the Sun Country app for mobile boarding passes and flight alerts.
  • Prepay for luggage online to save time and money.
  • Check gate numbers frequently on airport monitors.

Conclusion

Whether you’re flying within the U.S. or catching an international connection, the o'hare sun country terminal offers a streamlined experience with helpful services, real-time updates, and convenient amenities. From check-in to baggage and flight updates, Terminal 5 serves as a well-equipped home base for Sun Country Airlines. Plan ahead, arrive early, and make use of the resources available to ensure your journey through the O’Hare International Airport is smooth and stress-free.