Frontier Airlines ORD Terminal +1-888-839-0502

If you're flying with Frontier Airlines in or out of Chicago, knowing your terminal in advance is essential. This guide offers everything you need to know about the Chicago O’Hare International Airport at O’Hare International Airport (ORD)—from check-in and baggage services to amenities, parking, and ground transportation

 What Terminal Is Frontier Airlines at ORD?

As of the latest updates, Frontier Airlines ORD Terminal

Terminal: Terminal 5

Concourse: M Gates (Main international terminal)

Used for: Both departures and arrivals

Check-in Counters: Located at Level 3 in Terminal 5

This is the same terminal that handles most international airlines, which means passengers can enjoy modernized facilities, expanded dining, and smoother immigration and customs procedures.

Frontier Airlines Check-in at ORD Terminal 5

The check-in process at Chicago O’Hare International Airport is designed for speed and convenience:

  • Location: Level 3, Departures area of Terminal 5
  • Kiosks: Available for self-service check-in and baggage tag printing
  • Counter Service: For travelers with special needs, oversized bags, or international documentation
  • Recommended Arrival Time:
  • 2 hours before domestic flights
  • 3 hours before international departures

Passengers can also check in online or via the Frontier Airlines mobile app for added convenience.

Baggage Drop and Assistance

Frontier Airlines is a low-cost carrier, so baggage services are streamlined:

  • Carry-On Policy: One personal item is included in most base fares. Carry-ons and checked bags incur additional charges.
  • Baggage Drop: Located near the check-in counters
  • Oversized Luggage: Requires special processing—ask a counter agent for assistance
  • Lost or Delayed Bags: Frontier’s baggage services desk is available in Terminal 5 to assist with claims

Security Screening & Boarding Gates

After checking in, proceed to TSA security checkpoints within Terminal 5. Here's what you should know:

  • TSA PreCheck is available
  • Standard Wait Time: 15–30 minutes depending on peak hours
  • Gate Area: Most Frontier flights use gates M1–M40 in Concourse M
  • Boarding Time: Typically begins 30–40 minutes before departure

Once through security, you’ll have access to all amenities and gate information displayed on monitors throughout the terminal.

Passenger Amenities at Chicago O’Hare International Airport

Despite being a budget airline, flying Frontier from ORD Terminal 5 gives you access to modern terminal features including:

  • Free Wi-Fi throughout the terminal
  • Charging Stations near most gates
  • Seating Lounges with USB ports and AC outlets
  • Dining Options: Big Bowl, Tortas Frontera, Hudson Café, and more
  • Shopping: Duty-Free, Tech on the Go, and Hudson News outlets

Although Frontier does not operate a lounge, Terminal 5 is comfortable for both short waits and long layovers.

Parking & Ground Transportation for Terminal 5

Whether you're being dropped off, driving yourself, or using a ride-share app, getting to Chicago O’Hare International Airport is easy.

 Ride-Share & Taxis:

  • Pick-up and drop-off zones are located at the Departures and Arrivals levels of Terminal 5.
  • Signage is clear, and designated Lyft/Uber zones are marked.

 Parking:

  • Main Parking Garage: Connected to Terminals 1–3 via pedestrian bridges
  • Economy Lot F: Best value for long-term stays with shuttle service to Terminal 5
  • Hourly Parking: Located near Terminal 5, ideal for pick-ups

Transferring Between Terminals at ORD

If you’re connecting flights or arriving at a different terminal, here’s how to transfer:

  • ORD’s ATS (People Mover) connects all terminals—including Terminal 5—to Terminals 1, 2, and 3.
  • The system is free and runs 24/7, with trains arriving every 5–10 minutes.
  • Travel time between terminals: approx. 10–15 minutes depending on your location

Frontier Airlines operates only from Terminal 5, so make sure to factor transfer time if you're using a connecting airline.

Frontier Airlines Customer Support at ORD

Need assistance while traveling through the Frontier Airlines ORD Terminal ?

Frontier offers:

  • On-site help desks near check-in and baggage claim areas
  • Assistance for special needs passengers (wheelchair requests, etc.)
  • Mobile app support for real-time gate updates, rebooking, or check-in
  • Call center: Reachable at 801-401-9000 for general travel support

While Frontier operates with a lean staff model to maintain low fares, customer service is available throughout Terminal 5.

Conclusion

Flying with Frontier Airlines from ORD Terminal 5 is straightforward and efficient. With modern amenities, organized check-in services, and helpful airport signage, both new and frequent travelers will find it easy to navigate the terminal. Whether you're flying domestic or international, knowing the layout of Chicago O’Hare International Airport can save you time and stress on travel day. For a smoother experience, check in online, arrive early, and stay updated using the Frontier mobile app. With smart planning and the right info, your journey from Chicago O’Hare International Airport with Frontier will start on the right foot.